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Service van parked outside a Dublin red-brick terrace at night for an emergency callout

When an emergency callout makes sense

  • You can smell gas inside the house — the strongest reason to ring immediately
  • Boiler is locked out and you have a young child, an elderly resident or a medical reason needing reliable hot water
  • Visible water leak from the boiler casing or pressure relief overflow
  • Carbon monoxide alarm has activated
  • Pilot keeps failing on an open-flue boiler in winter
  • Pressure has dropped to zero and the system won't repressurise

What to do in the first two minutes

  • Gas smell: turn the gas off at the meter (lever turned 90° across the pipe). Open windows. Don't switch lights on or off. Then ring.
  • Water leak: turn the system off at the boiler's electrical switch. Catch what you can with a bowl. Ring us; we'll triage.
  • Lockout / no heat / no hot water: note the F-code or fault number on the display. Read it to us when you ring.
  • CO alarm: evacuate the house and ring 112 first, then us once you're safe and outside.

The numbers, before we touch anything

  • Emergency callout fee: €140 (Dublin 8 evenings, weekends, bank holidays)
  • First hour on site: included in the callout
  • Additional half-hour: €60
  • Common parts in the van quoted at fixed rates — diverter valve €120, expansion vessel €95, PCB €240, fan motor €185
  • If we can't safely repair on the night we'll isolate the appliance, make the house safe, and quote a daytime return

When the line is staffed

  • Mon–Fri 07:00 – 22:00 — direct to an engineer
  • Saturday 08:00 – 20:00 — direct to an engineer
  • Sunday 09:00 – 18:00 — emergency only, direct line
  • Bank holidays — emergency line staffed, daytime hours
  • Outside these hours — leave a voicemail; for genuine gas emergencies ring Gas Networks Ireland on 1800 20 50 50
Right now

If you're
genuinely worried — ring.

Two minutes on the phone almost always resolves the next move. Worst case, we're already in the van.